Thanksgiving 2023 FAQ'S!
Thanksgiving Pickups are from 12pm to 5pm at our bakery, 2636 W Chicago Ave, on Wednesday, November 22nd!
Can I send someone else to pick up my order? Yes, absolutely! All they need to do is give us your order number or your full name at pickup. Please make sure they tell us YOUR NAME (the name the order was placed under), not theirs.
Can I swing by any time in between 12pm and 5pm on the 22ND? Yep, anytime in between those hours is fine! Please take care to arrive before closing--there will be a grace period of 15 minutes before we lock up shop promptly at 5:15pm and our staff will not stay past these set hours.
What is the parking situation like by your bakery? There is free street parking up and down Chicago Ave, the street our bakery is on!
I really want treats but can't pick up on the 22ND. Can I pick up the day before/after? The day before we'll be all hands on deck in the kitchen baking, cooling, packaging, and preparing all of your orders. We'll be on a tight schedule and can't have anything done early, so pick up is available on the 22ND only. We will be closed completely from the 23RD-26th to allow our full staff time to rest, so all items must be picked up on the 22ND.
Will there be extra treats available for those of us who didn't pre-order? If we are able to make any extra items in addition to pre-orders, they will be available on a first come first serve basis at the bakery on pickup day. Watch our story on instagram/facebook for updates on that!
Do you ship/deliver? We are offering treats for PICKUP ONLY at this time. For local customers--many of our regulars have had success using Uber Package to pick up their treats for them!
How should I store my treats? Pumpkin and pecan pies should be refrigerated until serving, and Apple pies can stay on the counter at room temp. Cakes & cupcakes should be refrigerated until about a half hour before you plan on eating them and taste best served at room temperature!
Are your treats allergen free? Our treats contain wheat and soy products and we use tree nuts, coconut, and peanuts often in the kitchen as well. We would not recommend our treats to anyone with gluten, soy, or severe nut allergies.
What is your cancellation/no-show policy? Cancellations must be made at least 48 hours before pickup day. No-shows, forgotten pickups, or cancellations made less than 48 hours in advance will not be refunded. If something comes up and you need to cancel before the 48 hour mark, please email us asap (NO social DMS please!) and we'll be happy to help you!
If you have any additional questions, please email email@example.com. No social media DM's please!